How Do I Video Interview For a Customer Service Position

How Do I Video Interview For a Customer Service PositionEvery candidate comes with their own set of unique bewerbungsinterviewing challenges. Thats why were tackling how to video interview different types of job seekers with this how to series. Today well be talking about using video interviews to connect with the candidates who will be dealing with your companys customer base.Finding great employees to fill your customer service positions is very important to building your company brand. behauptung employees will work as your brand ambassadors when it comes to those using your product or service. So its important job seekers looking to fill these positions are able to deal effectively with customer concerns and complaints.Not every candidate will be right for a customer service position, and the video interview can be a great tool for helping you determine the superstars from the duds. Heres howAssess your candidates personalityA great reason to use the video interview to connect wi th customer service candidates is because the video interview helps you assess personality earlier than in the traditional process. You can even encourage job seekers looking for customer service positions to send in a video resume where you can see their personality and communication skills right off the bat.Whether its a video resume or one-way virtual interviews, seeing a candidates personality before you take the time to speak with them in person is a good way to weed out applicants who would be all wrong for the job. If the candidate doesnt seem personable in a 60-second video resume, or while answering a few basic questions on film, its unlikely theyll be more personable in a higher stress situation.When it comes to employees who will be handling your customer service needs, youll want an employee who can roll with the punches without letting their nerves get in the way.Look for patienceWhen it comes to dealing with customer complaints or helping customers troubleshoot an issu e, patience is key. You cant have an employee in this position who becomes snappy or testy. Remember, this employee will be a brand ambassador for your company, and the word of mouth generated by superior customer service can really put your company on the map.In the video interview, its important to look for job seekers who have patience and enjoy interacting with people. You need to hire a people person, someone who is good at teaching and listening.When talking to a job seeker in a video interview, ask for concrete examples of how theyve helped others in the past. Look for teaching positions, successful group projects or even volunteer experience. Make sure your candidate enjoys working with others and has the patience to address all customer concerns in a positive manner.Find job seekers with superior communication skillsCommunication skills are essential in a customer service position. This is one place the video interview, especially one-way virtual interviews, can really help you separate the great candidates from the rest. Anyone can list superior communication skills on a traditional paper resume. The video interview, however, forces job seekers to back up their claims.Just like looking at personality, one-way virtual interviews or a great video resume can save you time during the hiring process. If your candidates communication skills just arent what they should be in the video resume, you can cut this job seeker loose without wasting any time in a live video interview.By making job seekers back up their claims, online video helps employers waste less time talking to the wrong person. Now they can focus their energy on only the top contenders.Finding the right person for a customer service position can be tricky. You need someone you would trust as a brand ambassador for the company and someone with a suitable personality for helping others. The video interview can be an essential tool for finding the right candidates to move your company forward.Wha t are some ways you use the video interview to hire for customer service positions? Share in the comments

6 keys to declutter your resume right now

6 keys to declutter your resume right now6 keys to declutter your resume right nowCommon wisdom tells us to limit all the important information on our resume to a single page, while highlighting job experience and random factoids. But what about that series of McJobs, or the unfortunate gig that ended really (really) badly? Is it considered smart to leave those out of an updated CV, or will it binnenseem like youre lying?Heather Monahan, a womens empowerment and business expert, mentor, and speaker told Ladders, A resume should be professional and include specifics that highlight your successes throughout your career, and should always be an honest representation of your work history.1. Who are you?While some jobs offer title changes without raises, others tend to hold onto titles that seem a bit dusty in light of the new generation of jobs. If youre changing jobs after a long time at the same company, do some research to see if your title is still interesting or even relevant. Even if you were referred to by one title at your office, its possible that no one uses that particular moniker elsewhere anymore.2. To hobby or not hobby?As to the eternal question of whether to include hobbies, Monahan believes that it depends. Unless your hobbies are somehow highlighting your talents and value that you are bringing to your future employer, it seems unnecessary, she said.Looking for an inspiring way to start your day? Sign up forMorning MotivationIts our friendly Facebook robot that will send you a quick note every weekday morning to help you start strong. Sign up here by clicking Get StartedSo, definitely no need to mention your Rugby prowess or mad origami skillz. And in case youre wondering, some hobbies are more interesting to recruiters than others. For instance, Monahan said, If you have a hobby that contributes to your success in the workplace than it would be appealing. For example, if CrossFit is your hobby and you are a running coach, it would lend value to y our career.3. Mind the gapEven when tidying up your work history, the jury is out on leaving huge blank spaces in your resume. While Monahan said, You want an honest representation of your work history. It is important to include where you have worked and not leave gaps on your resume, its also important to realize that not every job best represents the professional you are now.For instance, if you had a meltdown and your belastung job and no one there has a good thing to say about you or your performance, it might be best to leave it off your resume or instead highlight the way that position helped your skills - without mentioning names or job specifics.4. Ghosts of jobs pastSo, you decide to leave out a past position that seems to have nothing to do with the one youre applying for, when suddenly, the interviewer mentions something you have experience doing. Now what? Is it okay to bring up a past job that you havent mentioned in your pared down resume?What if the interviewer asks about it? Monahan says, If you havent included a job on your resume, why would you bring it up? This would be a red flag in an interview.A bigger red flag though would probably be trying to play down a situation in which the interviewer knows about your past job or specifically asks why you havent mentioned it. In that case, dont lie or try to play it cool. Explain that you were paring down your resume and didnt think that experience best highlighted your current skill set.If painted into a corner, try being open and the slightest bit vulnerable. Let the interviewer know that you had a rough time at that gig, and preferred to leave it in the past since youve moved on and hope your current skills, recommendations and experience speak for themselves. And then smile and wait for the next question.5. References unavailableIts entirely possible that every single time youve searched for a job in the past youve relied on the same few tried and true colleagues or past supervisors for lette rs or recommendation or references. If youre hoping to enter a different career arena or simply evolve professionally, you might want to update which parts of your career you highlight and which you minimize. Along with that goes past references. Did your last boss rave about you or simply offer a nod and grunt when asked about your past performance? Take stock of not only your past performance, but also your current connections when choosing which past supervisors to share as potential references.6. Dont save the best for lastAll of us have at least one great story that garners laughs or oohs and ahs. And while its a good idea to share these at parties, it might not be the best option when job hunting. If youre wondering if its wise to save an interesting bit of career history for the follow up email after your interview, it isnt. Monahan says, You get one shot to make a first impression and you want to lead with your best foot forward. I would not hold back on any highlights when trying to secure an initial interview.What you can do though, is offer a teaser that will hopefully pique the interest of potential interviewers. Its fine to offer a hint about those fun days, back when you were a deck hand for Richard Branson, but save the best parts of the story for the interview if possible (and if asked about it).